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Where do I find my UPS Tracking Number?
Your UPS Tracking Number can be found with the shipping confirmation Email sent to you. You will receive this email when your order ships. You can also log-in to your account and click on My Account. All of your order information will be displayed including tracking information. .
All items purchased from CustomBowlingBall.com will be shipped UPS or USPS to the 50 contigious United States. We use Real Time Shipping with UPS and USPS to figure rate based on weight and package size. USPS Postal service for shipping to Hawaii, Alaska Puerto Rico and other areas is typically more economical to these areas than UPS.
Same Day Shipping on most items
Most items purchased from CustomBowlingBall.com will be shipped the same day if ordered by 4:00 p.m. EST. Otherwise, the order will be shipped the next business day. Custom Bowling Products take 2-3 weeks for production. We use Real Time Shipping with UPS and USPS to figure rate based on weight and package size. ITEMS ORDERED WITH PRE-ORDERED ITEMS WILL NOT SHIP UNTIL THE PRE-ORDERED ITEM IS AVAILABLE. If you would like your other items shipped before the pre-ordered item is available, there is a $10.00 fee.
If your order qualifies for Free Shipping, your order may be delayed in shipping as we may have to combine products from multiple warehouses to ship your order together.
Custom Bowling Balls and Custom "stock design" bowling balls take a minimum of 2-3 weeks for production and shipping. These WILL NOT ship the same day as ordred.
Explanation of UPS Shipping Options
UPS does not count the day the item ships as an actual shipping day. The first shipping day is the following day. Saturday and Sunday also do not count as shipping days per UPS. Example: Order placed on Thursday at 6:00 p.m. and next day air is chosen. The order will not ship until Friday. The order will be delivered on Monday. Saturday delivery is an option for Next Day Air and 2nd Day Air, but you must call us to place a Saturday delivery order. There is a $15.00 UPS fee on top of the regular shipping rates for Saturday delivery.
What if I pay for 3 Day Select, 2nd Day Air or Next Day Air and it is delayed by UPS?
CustomBowlingBall.com is only responsible for shipping the above methods due to our shipping policy. If ordered by 4:00 p.m. EST, your expedited order will ship the same day. (except for Linds shoes and Duckpin/Candlepin balls, these items will ship the next business day) If you do not receive the items per UPS delivery guarantees, it is the customer's responsibility to contact UPS to file a complaint to receive credit.
Will I be able to change my shipping address after the order has processed or shipped?
Orders are process as soon as they are received, so shipping information and or changing items cannot take place. Once the item is in transit and is shipped with UPS, the delivery address can be changed by calling UPS. However, there is a charge for this service. Any fees that CustomBowlingBall.com is assessed for the address change will be passed onto the customer
as well as an additional $5.00 processing fee.
Explanation of USPS Shipping Options
Items shipped via USPS will not ship the same day the items are ordered. Items being shipped via USPS will ship the next business day. This is due to the time of day that USPS picks up from our location. Priority Mail is a non-guaranteed service with a 3 day service standard to most locations in the USA, depending on distance. The day the product ships does not count as an actual ship day.
Most items ordered from Bowlerstore.com will be in stock, if you order an item that is not in stock you will be notified within 24 hours. (based on regular business hours Monday-Friday) Most items put on back order will be shipped out within 7 business days. If items are backordered longer, it is due the manufacturer not having the product to send to us. We also ship from over 10 warehouses throughout the USA, so larger orders may arrive in separate shipments at no additional charge to you.
International Shipping is available. UPS and USPS is automatically figured for you once you type in your complete address after all items are added to your shopping cart. USPS Priority Mail International delivery times are 6-10 days.
All orders from outside the United States must be paid in U.S. dollars and are subject to normal import duty, taxes, and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Bowlerstore.com has no control over these charges and can not predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, or the package is returned because it can not be delivered for any reason, the customer will be liable for any costs incurred by CustomBowlingBall.com.