How much do you charge for shipping and what shipping options are offered?
After you add your items to your cart, click the button to check out. Once you enter your address and zip code, the shipping will be figured up automatically for you. (you WILL NOT be prompted to enter any credit card info until after the shipping page) We offer UPS and USPS shipping. Shipping rates are based on weight and location using real time rates with UPS and USPS.
How quick will my order get processed and shipped?
Most orders are processed and shipped the same day if ordered by 4:00 p.m. EST. Orders made after 4:00 p.m. EST on Friday, Saturday, or Sunday will be shipped on Monday.
Do you sell first quality equipment?
Yes. CustomBowlingBall.com sells nothing but first quality equipment. The items we sell are not second hand items or factory blems. All equipment is sold new and unused. All bowling balls are purchased directly from the manufacturer completely engraved/stamped with their own unique serial number and the manufacturer's name. USBC Rules state that all bowling balls must have this on there to be legal to use in competition. The USBC wording must also be on the ball.
If I do not specify gross weight, pin placement and/or top weight, what will be sent?
We will send the first ball picked at the warehouse if nothing is specified in item notes, special instructions or order notes. To receive a specific weight, pin placement or top weight it must be requested when the item is ordered
Is my credit card information safe?
We are an Authorize.net Verified Merchant and secured by GoDaddy and Authorize.net. You can click on the logos on the lower left hand page of the website for verification. We are also PABP certified. This goes even a step further where we have rigorously tested our application against defined software best practices by VISA/MasterCard.
I am trying to checkout, why is my card getting declined?
Please make sure that your billing address listed in your account profile contains the billing address for the credit card you are using. If the address listed does not match that of the credit or debit card, the system will give you and AVS mismatch and your order will not be processed. Make sure you have the billing address for your credit card listed as the billing address, while making sure that you have the shipping address listed as the shipping address and not the billing address. If you continue to have problems getting your card to be approved, please call us at 1-877-300-BOWL and we can try processing it over the phone.
I made my order and in my order history, it says my order is Not Yet Shipped. What does that mean?
"Not Yet Shipped" simply means that we have received your order and we are in the process of fulfilling your order. If an item you have ordered is not in stock, we will notify you via email or phone within 24 hours. You will have the option to keep your order on backorder, change to a different item or cancel the order. When your order is completely filled, your order status will be marked as shipped and your tracking number(s) will be listed. Your tracking number(s) will also be emailed to you once it is shipped..
I created an account with my email address, but I did not receive my order receipt or my tracking number in my email.
Please be sure and check your spam, junk email or deleted items folder in your email.
You can also check order history and tracking information by logging into your account and clicking "My Account" at the top portion of our website.
I did not receive all of my order in my shipment. What should I do?
Your order was probably shipped in separate shipments. There are occasions we must do this to fulfill your order in a timely manner. Please check your email or login to your account as stated above to view additional status of your order.
