How much do you charge for shipping and what shipping options are offered?
All orders have FREE GROUND SHIPPING in the USA. (Continental USA) We ship to HI and AK and we offer UPS Air Shipment, USPS Parcel Post and Priority Mail. For Express Shipping and International Shipping Rates click the shipping tab on the product page for a shipping estimate. We offer UPS and USPS shipping. Shipping rates are based on weight and location using real time rates with UPS and USPS.
How quick will my order get processed and shipped?
Most orders are processed and shipped the same day if ordered by 4:00 p.m. EST. Orders made after 4:00 p.m. EST on Friday, Saturday, or Sunday will be shipped on Monday. Custom Apparel will take longer due to the customization. This can vary from 2 days to 3 weeks depending on the order. Please ask your customer service representative or contact us on an ETA for shipment of Custom orders.
Do you sell first quality equipment?
Yes. We sell nothing but first quality equipment. The items we sell are not second hand items or factory blems. All equipment is sold new and unused. All bowling balls are purchased directly from the manufacturercompletely engraved/stamped with their own unique serial number and themanufacturer's name. USBC Rules state that all bowling balls must havethis on there to be legal to use in competition. The USBC wording mustalso be on the ball.
If I do not specify gross weight, pin placement and/or top weight, what will be sent?
We will send the first ball picked at the warehouse if nothing is specified in item notes, special instructions or order notes. To receive a specific weight, pin placement or top weight it must be requested when the item is ordered
Is my credit card information safe?
We are an Authorize.net Verified Merchant and secured by third party companies. Your orders are also guaranteed via buySAFE. We are also PABP certified. This goes even a step further where we have rigorously tested our application against defined software best practices by VISA/MasterCard.
I am trying to checkout, why is my card getting declined?
Please make sure that your billing address listed in your account profile contains the billing address for the credit card you are using. If the address listed does not match that of the credit or debit card, the system will give you and AVS mismatch and your order will not be processed. Make sure you have the billing address for your credit card listed as the billing address, while making sure that you have the shipping address listed as the shipping address and not the billing address. If you continue to have problems getting your card to be approved, please call us and we can try processing it over the phone.
I made my order and in my order history, it says my order is Not Yet Shipped. What does that mean?
"Not Yet Shipped" simply means that we have received your order and we are in the process of fulfilling your order. If an item you have ordered is not in stock, we will notify you via email or phone within 24 hours. You will have the option to keep your order on backorder, change to a different item or cancel the order. When your order is completely filled, your order status will be marked as shipped and your tracking number(s) will be listed. Your tracking number(s) will also be emailed to you once it is shipped..
I created an account with my email address, but I did not receive my order receipt or my tracking number in my email.
Please be sure and check your spam, junk email or deleted items folder in your email. Please make sure your email allows emails from TigerSportsGear.com. You can also check order history and tracking information by logging into your account and clicking "My Account" at the top portion of our website.
I did not receive all of my order in my shipment. What should I do?
Your order was probably shipped in separate shipments. There are occasions we must do this to fulfill your order in a timely manner. Please check your email or login to your account as stated above to view additional status of your order.